Frequently Asked Questions
Everything you need to know about your Rachel Gilbert experience.
How do I determine the correct size for my garment?
Each product page features a detailed size guide tailored to our signature silhouettes. We recommend comparing your measurements against our chart, as our evening wear is designed for a structured, true-to-size fit.
What is your international shipping policy?
We offer worldwide shipping via premium couriers. Delivery timelines vary by location, typically ranging from 3-7 business days. Please note that international orders may be subject to local duties and taxes upon arrival.
Can I return or exchange an item purchased online?
We accept returns on full-priced items within 14 days of delivery, provided the garment is in its original condition with all tags and security ribbons attached. Sale items are eligible for store credit only, unless marked as Final Sale.
How should I care for my Rachel Gilbert piece?
Due to the intricate beadwork and delicate fabrics used in our collections, we recommend professional dry cleaning only. Please consult the specific care label inside your garment for specialized instructions.
Do you offer alterations for your gowns?
While we do not provide in-house alterations for online orders, we can recommend preferred tailors who are experienced in handling our specific fabrications and embellishments.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options such as Afterpay and Klarna for eligible regions.